At S&A Gems Limited, we strive to provide a seamless and efficient shipping experience for our customers. Please take a moment to review our shipping policy:

  1. Dispatch Time: We understand the importance of receiving your jewelry promptly. Therefore, we aim to dispatch all orders within 48 hours (excluding weekends and public holidays) after the order has been placed and payment has been verified.

  2. Shipping Method: All items are shipped via Royal Mail, a trusted and reliable postal service. This allows us to provide secure and trackable delivery for your orders.

  3. Shipping Rates: Our shipping rates are calculated based on the weight and destination of your order. The shipping costs will be displayed at the checkout before you finalize your purchase. We offer competitive shipping rates to ensure affordability for our customers.

  4. Estimated Delivery Time: The estimated delivery time will depend on the shipping method and your location. Royal Mail provides various delivery options, including standard delivery and express delivery. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details, allowing you to monitor the progress of your package.

  5. International Shipping: We offer international shipping to select countries. The shipping rates and delivery times for international orders may vary depending on the destination and local customs procedures. Please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

  6. Order Tracking: To ensure transparency and peace of mind, we provide tracking information for all shipments. You will receive a tracking number with your shipping confirmation email, allowing you to track the progress of your package on the Royal Mail website or their designated tracking portal.

  7. Shipping Issues: In the rare event of any shipping issues or delays, please don't hesitate to contact our customer support team. We will promptly assist you and work towards resolving any concerns related to your shipment.

We value your satisfaction and strive to make your shopping experience with us as enjoyable as possible. If you have any further questions or require additional information regarding our shipping policy, please feel free to reach out to our customer support team, who will be happy to assist you.