Returns Policy

Returns Policy:

At S&A Gems, we want you to be completely satisfied with your online jewelry purchase. Please take a moment to review our comprehensive returns policy:

  1. Eligibility for Returns: We accept returns for eligible jewelry items purchased through our online store within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging, including any tags or labels.

  2. Process for Returns: If you need to initiate a return, please follow these steps:

    • Contact our customer support team (returns@silver-and-amber-gems.com) within the specified return period to notify us of your intention to return the item.
    • Provide your order number and a detailed reason for the return.
    • Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.

  3. Return Shipping: Unless the return is due to our fault (e.g., wrong item sent, damaged item), the customer is responsible for covering the return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of the item.

  4. Refund or Exchange: Once the returned jewelry item is received and inspected, we will notify you regarding the approval or rejection of your return. If approved, you will have the option to receive a refund or exchange the item for another product of equal value, subject to availability.

  5. Refund Processing Time: If a refund is approved, we will initiate the refund process within 5 working days. The refund will be processed using the original payment method used during the purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution's policies.

  6. Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable. These include pierced earrings, intimate or personal care items, and custom-made or engraved jewelry. Please ensure that you carefully review the product description and specifications before making your purchase.

  7. Damaged or Faulty Items: In the unlikely event that you receive a damaged or faulty jewelry item, please contact our customer support team immediately. We will provide you with a return label and cover the return shipping costs. Once the item is received and verified, we will offer you a refund or exchange, as per your preference.

Please note that our returns policy applies only to purchases made directly through our online store at silver-and-amber-gems.com. If you have made a purchase through a third-party platform or retailer, please refer to their specific returns policy.

If you have any further questions or require assistance regarding our returns policy, please do not hesitate to contact our customer support team. We are here to ensure that your return process is smooth and satisfactory.

 

Returns address:

S&A GEMS LIMITED

PO BOX 11144

LEICESTER

LE3 4LB

 

Returns email:   returns@silver-and-amber-gems.com

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